Delivery and returns

Delivery times

All of our orders are prepared within a period of 24 to 48 hours (working days).

Your desire for coffee that is freshly roasted on a daily basis requires regular roasting, which may result in this time being longer. We do everything possible to make sure that your coffee arrives as quickly as possible! Orders placed over the weekend are shipped on Monday.

During busy periods, preparation may take up to 48/72 hours.

You will receive a message by email as soon as your package is dispatched and you will receive a tracking number for your order, allowing you to stay informedas to whether your package is on-schedule.

Free delivery in France on orders of €50 or more (excluding Chronopost)

Delivery to a pick-up point (Mainland France and Corsica)
Orders with a purchase value of less than €50: €4.99 incl. tax
Orders with a purchase value greater than €50: Free

Home delivery via Colissimo without signature, (Mainland France & Corsica)

Orders with a purchase value of less than €50: €5.99 incl. tax
Orders with a purchase value greater than €50: Free
Signature option: €1 supplement

Delivery via Chronopost within 48 hours (Mainland France, excl. Corsica, working days only)

Orders with a purchase value of less than €50: €8.99 incl. tax
Orders with a purchase value greater than €50: €6.99 incl. tax

Delivery requires a signature*.
*Signature option for Saturday delivery: €1 supplement, incl. tax

Delivery via Chronopost within 48 hours (Corsica)
€14.99 incl. tax

French overseas departments and territories delivery via Colissimo Expert*

Orders with a purchase value of less than €100: €14.90  
Orders with a purchase value between €100 and €150 : €18.90 
Orders with a purchase value of more than €200 : €27.90 
Orders with a purchase value between €200 and €500 : €58.90 
Orders with a purchase value between €500 and €1000 : €108.90 
Orders with a purchase value between €1000 and €1500 : €165.90 

Delivery to the European Union via Colissimo International

Delivery to a pick-up point and home delivery :

Orders with a purchase value of less than €100: €11.90 incl. tax 
Orders with a purchase value between €100 and €150 : €13.90 incl. tax
Orders with a purchase value of more than €150 : Free delivery (except machines)

Delivery to Switzerland*

Orders with a purchase value of less than €100: €11.90 
Orders with a purchase value between €100 and €150 : €13.90 
Orders with a purchase value of more than €150 : Free delivery (except machines)


Delivery to Zone 5 - North America, Asia, Oceania*

Delivery to a pick-up point and home delivery :

Orders with a purchase value of less than €100: €22.90 
Orders with a purchase value between €100 and €200: €31.90 
Orders with a purchase value between €200 and €500 : €46.90 
Orders with a purchase value between €500 and €1000 : €90.90 (except machines) 
Orders with a purchase value between €1000 and €1500 : €145.90 (except machines)
Orders with a purchase above €1500 : €499.90 (contact us)


Delivery to Zone 6 - Africa, Central America, South America*

Delivery to a pick-up point and home delivery :

Orders with a purchase value of less than €100: €28.90 
Orders with a purchase value between €100 and €200: €39.90
Orders with a purchase value between €200 and €500 : €61.90
Orders with a purchase value between €500 and €1000 : €124.90 (expect machines) 
Orders with a purchase value between €1000 and €1500 : €221.90 (expect machines)
Orders with a purchase above €1500 : €499.90 (contact us)

*For a delivery outside the EU, customs fees and taxes can be charged and are at the expense of the client, products being charged by Terres de Café without taxes.

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Returns

We accept returns on non-perishable products (equipment and accessories). Returns are not accepted on coffees in accordance with article L121-21-8 of the French Consumer Code: "The right of withdrawal cannot be exercised for contracts for the supply of goods that are liable to deteriorate or perish quickly"

Refunds

A confirmation email will be sent to you upon receipt of your return. We refund products that are non-compliant or that feature hidden defects (photographs requested) within a period of 14 days, to the means of payment used when placing the order.

Should you have any questions regarding your order, we can be reached from Monday to Friday, from 9.30am until 6.00pm, at +33(0) 139808668, or by email at eshop@terresdecafe.com *The package is delivered to the recipient's delivery box or may have to be signed for. The signature option in case of delivery with the Colissimo "Mon Domicile" (My Home) service is subject to a €1 surcharge. If your letter box cannot hold the package, we have it covered: a delivery note will be left. It will state the details of the post office where you can collect the package. The recipient will then have a period of 15 consecutive days to collect the package. After this period of time the package is returned to us.